The Problem with ROAS
Return on Ad Spend (ROAS) is often a vanity metric. It doesn't account for:
- Cancellations / Refunds
- Lifetime Value (LTV)
- Operating Costs (COGS)
You can have a ROAS of 10x and still go out of business if your margins are thin.
A Better Way: POAS (Profit on Ad Spend)
We shifted our focus to POAS.
POAS = Gross Profit / Ad Spend
If your POAS is > 1, you are profitable.
How to Track It
- Server-Side Tracking: You must track offline events. The pixel is dying due to iOS14+.
- CRM Integration: Your CRM knows the real value of a customer. Feed that back to the ad platforms.
- Attribution Windows: Don't just look at "Last Click." A customer might see a Facebook ad, click an email, and then search your brand name on Google. Give credit where it's due.
Tactical Steps
- Implement Google Enhanced Conversions.
- Set up Meta Conversions API (CAPI).
- Use a tool like Triple Whale or Hyros if you have high volume D2C.
- For B2B/Lead Gen, Salesforce/HubSpot offline conversion imports are mandatory.
Thanks for reading
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